Frequently Asked Questions — Himalayan Natural Mineral Water

Question 1

What makes Himalayan Water different?

Accepted Answer

The majestic source is what really makes Himalayan Natural Mineral Water special. The water spends 20 years passing through layers of sand, silt and rocks before it collects in a confined aquifer located under the Himalayan Mountains. The water is pulled directly from the source aquifer and bottled into the iconic Himalayan Water bottle.

Question 2

What is natural mineral water?

Accepted Answer

Natural mineral water is characterized by the presence of minerals and trace elements. In the case of Himalayan Water, these come from the 20-year journey through the mountains into a confined aquifer that rests under the Shivalik Range in the Himalayan Mountains.

Question 3

What is sourced water?

Accepted Answer

Sourced water is water that is bottled at the source from which it originates. Before it is bottled, Himalayan Water rests in a confined aquifer under the Shivalik Range in the Himalayan Mountains. The bottling facility sits on the aquifer and the water is pulled from the aquifer and bottled on-site.

Question 4

What is a confined aquifer?

Accepted Answer

Under the earth there are pools of water called aquifers. A confined aquifer is protected by a thick, impermeable, layer of clay. The clay above the confined aquifer protects the water from contamination.

Question 5

Where is Himalayan Water bottled?

Accepted Answer

Since Himalayan Water is a natural mineral water, it must be bottled at the source. The one and only bottling plant is located at Dhaula Kuan, Paonta Sahib, Himachal Pradesh in the foothills of the Shivalik Mountain Range, part of the Himalayan Mountains.

Question 6

Is Himalayan Water safe for consumption?

Accepted Answer

Yes, Himalayan Water is safe for consumption. It spends 20 years traveling through the mountain's layers of sand, silt, and rocks before it rests in the aquifer and is bottled from there. This natural filtration of the 20-year journey through the mountain ensures the quality of Himalayan Water. The water is also tested by an FDA-approved laboratory to ensure it is safe for human consumption.

Question 7

Why do I sometimes see white sediment in the Himalayan Water bottle?

Accepted Answer

Since Himalayan Water is a natural mineral water, it contains dissolved mineral salts. Sometimes, due to variation in weather conditions during storage or transit, these salts can precipitate and show up in the bottom of the bottle as very fine particles. Your water is still completely safe to enjoy.

Question 8

What does Balanced pH mean?

Accepted Answer

Himalayan Water has a pH that ranges from 7.1 to 7.7, which means it is almost neutral or mildly alkaline.

Question 9

What does Himalayan raw and fine mean?

Accepted Answer

Himalayan natural mineral water comes directly from the Himalayas. It is raw, unprocessed, untouched by human hands, just as nature intended it to be but also made fine through the journey of a minimum of 20 years, in which the water collects the minerals and is perfected by nature.

Question 10

What is the 20-year journey of Himalayan water?

Accepted Answer

Every drop of Himalayan natural mineral water actually spends 20 years travelling through the layers of Himalayan rocks, collecting the fine minerals which makes it naturally rich in minerals.

Question 11

How can I contact the team to share feedback or ask a question?

Accepted Answer

You can reach the Himalayan Water team by writing to customercare@tataconsumer.com or by calling the toll-free line 1800-345-1720.

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